DET/CHE 2018 has ended
Wednesday, November 28 • 11:20am - 11:40am
Supporting Student Use of Technology in the Days of Digital Natives: A Student Equity Perspective

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Students at Long Beach and Sacramento City Community Colleges have created dedicated technology help teams that support student use of technology across their campuses. Although we may think of digital natives as successfully able to navigate their use of academic technology, the digital divide is still present and negatively impacting student success. Laura and Kandace describe their colleges’ Student Tech Help support mechanisms and suggest ways of institutionalizing such support structures to equitably meet students where they are at in their exposure to and experience with technology.

avatar for Kandace Knudson

Kandace Knudson

Distance Education Coordinator, Sacramento City College
Kandace Knudson, PhD, MPH is the distance education coordinator at Sacramento City College and has studied and taught writing for 20 years. She sees technology as a both problem and solution in today’s higher ed environment and advocates for more thoughtful application of educational... Read More →
avatar for Laura Lee Rantala

Laura Lee Rantala

Student Technology Help Desk (STHD) Manager & Learning & Academic Resources PT Faculty, Long Beach City College
Laura Lee Rantala is the first Student Technology Help Desk (STHD) manager at Long Beach City College. She has developed a new program designed to help LBCC students master the technological aspects of their education. She is also an adjunct faculty member in the Learning & Academic... Read More →

Wednesday November 28, 2018 11:20am - 11:40am
Regency Grand